Refund Policy

1. General Cancellation Policy

1.1 Student Cancellations

• A minimum of 24 hours’ notice is required to cancel or reschedule a lesson.

• Lessons cancelled with less than 24 hours’ notice may be charged at the full rate.

• Sessions cancelled with appropriate notice will be rearranged at the earliest possible time.

1.2 Tutor Cancellations

• If the tutor must cancel a lesson for any reason, a replacement lesson or full credit/refund will be offered.

• We aim to give as much notice as possible.

2. Refunds for Private Lessons

2.1 Prepaid Lessons

If you pay in advance for a block of lessons:

• Any unused lessons can be refunded as long as at least 24 hours’ notice was given for cancellation.

• If lessons have already taken place, only the remaining unused lessons may be refunded.

2.2 No-shows

• Missed lessons without notice (“no-shows”) are non-refundable.

3. Refunds for Online Lessons

3.1 Technical Difficulties

• If the tutor experiences technical issues that stop the session, the lesson will be rescheduled or refunded.

• If the student has technical issues (internet failure, device malfunction, etc.), the lesson may still be chargeable unless cancelled with 24 hours’ notice.

3.2 Last-Minute Cancellations

The same 24-hour rule applies to online lessons.

4. Refunds for School Lessons

4.1 School Absence

• Lessons missed due to student absence (unless authorised by the school) are generally still chargeable, as the tutor’s time is reserved.

4.2 School Closures / Events

• If lessons cannot take place due to school activities, timetable changes, or closures, the school will decide whether lessons are refunded, rescheduled, or credited according to their own policy.

5. Term-Based Payments (Schools or Private Students)

If a term of lessons is paid in advance:

• Refunds may be issued for remaining lessons only, not lessons already delivered.

• If the student withdraws mid-term, unused lessons may be refunded at the tutor’s discretion.

6. Illness Policy

6.1 Student Illness

• If a student is ill, please provide as much notice as possible.

• Lessons cancelled within 24 hours due to illness may still be chargeable, depending on tutor availability for rescheduling.

6.2 Tutor Illness

• If the tutor is unwell, the lesson will be rescheduled or refunded.

7. Non-Refundable Items

The following are non-refundable once purchased:

• Books

• Workbooks

• Printed materials

• Custom resources

• Exam entry fees

• Gift vouchers (unless required by law)

8. Short Notice Emergency Exceptions

We understand emergencies happen.
Refunds or rescheduled lessons may be offered at the tutor’s discretion for:

• Sudden medical issues

• Family emergencies

• Situations outside the student's control

9. Contact for Refunds

To request a refund or discuss a cancellation, contact:

Horizon Music Services
info@horizonmusicservices.com

Please include your name, lesson date/time, and reason for the request.